FAQs

Reserve dates directly at www.irishlandmark.com. You can search by date and number of guests on the home page, or visit the relevant property page and select your preferred dates from the availability calendar.

Bookings can also be made, or enquiries directed, by phoning the Bookings Office on +353 1 670 4733, 9.15am–1pm and 2pm–5pm, Monday to Friday, excluding Bank Holidays, or by emailing bookings@irishlandmark.com.

For arrivals within 7 days, you need to contact us directly.

Your booking is not confirmed until you receive a confirmation email from our Bookings Office.

Use the search bar on our Home Page or Properties Page, input your desired criteria and a list of results will pop up.

Visit the map on our Properties Page.

Use the dog-friendly filter on the search bar, or go straight to our dog-friendly list and pick your favourite.

Use the Availability Calendar.

Use the Availability Calendar. There is an automatic 15% off any stays within 2 weeks in ROI or within 3 weeks in NI. This cannot be used in conjunction with other offers. You can also sign up to our special newsletter, where we send ad-hoc late availability updates and cancellations at our most popular properties.

Some of our properties book up very quickly. Although our team is too small to manage a cancellation list, we operate a special newsletter alerting you to ad-hoc late availability and cancellations at our most popular properties. This is the only way we can alert guests of cancellations.

If your stay is within 12 weeks, yes. If booking more than 12 weeks in advance, a 30% non-refundable deposit secures your dates, with the balance due 12 weeks before arrival.

Yes – when you pay the deposit, your card will be saved for the balance payment and the security deposit. If your card details change, please contact us.

No, the payments will be limited to two unless there are amendments made.

A provisional booking may be created if an online booking is interrupted before payment, or following a phone or email enquiry, or if we are awaiting more information such as a discount or gift voucher.

These are held for 3 days before release, or immediately if arrival is within 14 days. We will notify you before releasing a provisional booking.

Yes, we offer a discount for Repeat Guests. You will receive an email after your stay with instructions on how to claim your code. Select Repeat Guest when you book and we will add the discount. If we cannot find your past bookings, we may be in touch.

Visa and Mastercard debit and credit cards. We do not accept American Express. We do not accept cash or cheque. Properties in the Republic of Ireland are charged in euro; properties in Northern Ireland are charged in pounds sterling.

Yes, for all bookings. This is a pre-authorisation taken on the registered card 2 weeks before arrival and released after departure, ranging from €100/£100 to €300/£300 depending on the property.

This is our payment provider. They will email if the security deposit charge fails, in which case we will contact you for updated card details.

This will be released back to your card 4 days after departure. We may hold the deposit if any of these terms have been violated – for example, in the case of damages, bringing a dog without notice, or incurring excessive cleaning. We will contact you in this case.

Please note this is not a typical refund, as the amount was only held and not charged. Depending on your bank, this may not appear on your statement at all, or may show as a refund or reversal.

We aim to cover the cost of service, with a small amount reserved for the property's maintenance. We explain our pricing and advise how to get the best value in our pricing statement.

We understand plans can change, and we'll try to help where we can. However, a change of dates is treated as a cancellation under our Terms and Conditions, so cancellation charges will apply. Please contact the Bookings Office as early as possible if you need to make a change.

The cancellation charge is as follows:

• More than 8 weeks before arrival: loss of the 30% deposit
• 28–56 days before arrival: 50% of the total rental
• Fewer than 28 days before arrival: 100% of the total rental

If we are able to re-let the dates, a further refund may be issued, less a €/£50 admin fee and the cost of any discount used to secure the replacement booking.

If you made an error in booking and need to cancel, please contact us as soon as possible. We have a 24-hour grace period for this purpose.

5–7 working days.

On rare occasions, we may need to cancel a confirmed booking. Where this happens, we will make every effort to offer an alternative stay at no increase in cost. If the alternative offered is not suitable, we will return the deposit and any other payments made. Our liability for any resulting loss, damage, or disappointment is limited to this refund.

Irish Landmark Trust does not operate its own cancellation insurance scheme. We strongly recommend that all guests arrange travel insurance, including for domestic trips within Ireland or the UK. As we cannot issue refunds outside our Terms and Conditions, guests are advised to ensure appropriate cover is in place.

For guests without existing cover, third-party insurance through XCover is available for purchase at checkout through our booking engine.

XCover is a third-party travel insurance option available for purchase at checkout through our booking engine. It is optional, intended for guests who do not already hold travel insurance. Irish Landmark Trust does not specify or endorse XCover over any other provider.

We can provide documentation to support a claim, whether with XCover or another insurer. This does not guarantee the claim will be approved, and if it is not, we are still unable to offer a refund outside our standard cancellation policy.

Yes. The lead guest must be 21 or over.

Yes, though the lead guest must still be 21 or over, and we need full contact details for them, regardless of who makes the booking.

The number shown on the property listing, which reflects the maximum it is furnished and equipped for. This cannot be exceeded overnight, excluding infants in cots. Please note that not every property can accept infants, so check the listing carefully.

Yes, up to the property's overnight capacity. For example, a 2-person property can have 2 day visitors. For additional visitors, you must obtain written consent from us in advance.

Yes. Once payment and confirmation are complete, you will receive an email confirming all charges, followed by Access Details and Important Information ahead of arrival.

Of course, subject to availability. Please first confirm with your House Manager, then the Bookings Office will calculate a price and take payment. If the office is closed, your House Manager will pass on the request, and you will be contacted for payment once the office reopens.

Irish Landmark Trust is set up for short-term holiday rentals only, but we may be able to facilitate corporate requests depending on numbers. Please note our WiFi is limited so it may be a digital detox retreat!

We have facilitated this from time to time, but our first priority is maintaining the properties. Get in touch with your request, giving as much detail as possible. Please note that a fee applies for any filming, which may be in addition to the rental, and the relevant permissions and insurance must be in place.

No. We are only insured for self-catering holidays and cannot host a wedding. For any gatherings, our maximum occupancy numbers apply. However, our properties are very popular for mini-moons, honeymoons, and anniversaries– and our Gift Vouchers make a great wedding present!

Yes. Contact us and we will help arrange the right booking for your group. We recommend this instead of making individual bookings, as it makes managing payments and confirmation emails easier for you.

While we encourage special occasions and gatherings, we discourage events that may cause damage or excessive cleaning for our House Managers, and our maximum occupancy numbers must be enforced.

Please see our Privacy Policy.

Access information is sent by email once your booking is complete. This will contain the email and phone number for your House Manager. Many Irish Landmark Trust properties may only be reached by travelling through gates or private access, so you must contact the local House Manager at least 4 days before arrival to arrange your arrival.

Contact your House Manager directly, with as much notice as possible. House Managers do not live on site, so you must keep them informed, even if arriving at the time stated on the booking. This gives the best chance of arranging an alternative way to collect keys if required.

Contact your House Manager in the first instance. If you wish to escalate or make a complaint, contact Head Office at bookings@irishlandmark.com or +353 1 670 4733, noting our opening hours.

If you are struggling to work something in the property, such as the heating or an appliance, please check the Green Information Book and Appliance Manuals folder before calling out the House Manager, as we have taken great care to outline all instructions there.

Please contact your House Manager as soon as possible. We would ask all guests to take extra care of their keys during their stay, and to keep out-of-hours callouts to genuine emergencies only.

Please contact your House Manager as soon as you notice, ideally the same day. They, or our Head Office team, will arrange to return the item to you. We kindly ask that guests cover the cost of postage in these cases.

We will deal with this on a case-by-case basis. If a weather warning means our House Manager cannot access the property, we will try to find you alternative dates. As with any disruption outside our Terms and Conditions, we cannot guarantee a refund, so we strongly recommend all guests take out their own travel insurance.

Each of our properties contains a Green Book catered to that specific property. In this book, we have compiled all of the necessary information on important local amenities such as medical centres and taxi services, including locations and phone numbers. You will also find tips for recommended restaurants, bars, and things to see and do for all ages.

We have also created itineraries for each property – find them in our property guides. Please note the information is subject to change; let us know if you notice anything that needs updating, or we've left out a hidden gem!

Our properties are all self-catering and fitted out to our consistent standard. You will find a fully-equipped kitchen, beds made up on arrival, towels, a radio, books, and games. We also provide a few basics to get you started, including teabags, coffee granules and sugar for your stay, hand wash and cleaning equipment.

There are no TVs. Each building is different, so check the individual property page for anything specific, such as whether you can light a fire. Below is a list of what we provide as standard.

Kitchens are equipped for the property's full occupancy.

• Appliances and drinks: kettle, toaster, microwave, cafetière, teapot with tea cosy and a trivet to protect the worktop.
• Cooking and baking: three saucepans with lids, a casserole dish with lid, a pie dish, three baking trays, a colander, a 1-litre measuring jug, a mixing bowl, a tray, oven gloves and tin foil. Properties for five or more guests also have an extra-large saucepan and frying pans suited to larger groups.
• Utensils: wooden spoons, whisk, ladle, fish slice, spatula, tongs, potato masher, potato peeler, grater, kitchen scissors, bread knife, sharp vegetable knife, tin opener, corkscrew and bottle opener, wine bottle resealer and a juice extractor. Chopping boards are wooden.
• Tableware: dinner plates, side plates, mugs, cereal bowls and soup bowls, plus wine glasses and small and large tumblers. We provide enough for the property capacity x2. Egg cups are provided for each guest.
• Cutlery: dinner knives and forks, dessert spoons, soup spoons and teaspoons, plus two serving spoons. Properties for five or more guests also have dessert knives and forks.
• Serving and storage: water jug, milk jug, butter dish, sugar bowl and a biscuit or cake tin.
• Pantry basics: tea, coffee granules and sugar in sealed tins, salt and pepper, and a small amount of cooking oil. There is also a classic cookbook provided to browse for inspiration offline!

We provide what you need to leave the kitchen and house as you found them:

• Washing up: sink caddy, washing-up basin, refillable washing-up liquid bottle, hand wash, dish cloth, scrubber, pan scourer, washing brush, washing-up gloves and a jar of dishwasher tablets where there is a dishwasher.
• Floors and surfaces: all-purpose eco-friendly cleaning spray, vacuum cleaner, mop and bucket, long-handled brush, dustpan and brush, floor cloth and kitchen roll.
• Bins: separate bins for general waste, recycling and compost, plus a safe place for broken glass. Waste paper bins are provided in the living room and bedrooms.
• Spares: spare lightbulbs are kept in the kitchen.

• Traditional games, books and a radio.
• Information on the local area.
• Table mats in the dining room and a cover for the kitchen table.
• Coasters to protect wooden furniture, a throw in the living room and a vase for flowers.
• Entrance mats to clean your feet and prevent slips.

Beds are made up on arrival. Each guest has a bath towel and a guest towel. In each bedroom you will also find:

• A spare blanket and a hot water bottle for each bed.
• Lined drawers
• Hangers in the wardrobe, or hooks, for clothes.
• A wastepaper bin.
• An emergency torch next to the bed, where there is no emergency lighting.

• Hand wash.
• Two toilet rolls per toilet.
• A lidded bin and sanitary bags, stored in a glass jar.
• A hair dryer.
• NOTE: Shampoo, shower gel and other toiletries are not provided.

Yes. We provide an iron and ironing board, and a clothes airer. Properties with a washing line also have pegs.

Where a fire can be lit, we provide fireside items, a spark guard, a guide to lighting it safely and enough fuel for one evening's fire. Where a fireplace is not in use, we place a plant or fire screen in front of it – guests must not attempt to use it. Please check the property page, and see the “How do I light a fire?” guide.

• A basic first aid kit, including plasters, sterile wound dressings, a triangular bandage, saline wipes, eye pads, crepe bandages and disposable gloves.
• A spare torch in the kitchen, and an emergency torch by the bed where there is no emergency lighting.
• Carbon monoxide detectors beside the boiler, stove or open fire.

A travel cot is available at properties that can accept infants, so please check the listing before booking. Bedding is not provided for the cot, so please bring your own linen. No other baby equipment is provided.

At dog-friendly properties, we provide a small number of dark towels, waste bags and dog treats, along with a vacuum cleaner suited to pet hair. Please bring your dog's bed or crate, bowls and food. See our Dog-Friendly Stays section for the full policy.

As self-catering properties, we do not provide food beyond the basics listed above. We also do not provide:

• A TV, and WiFi is limited or unavailable (see “Is there a TV?” and “Is there WiFi?”).
• Glassware other than wine glasses and tumblers.
• Your dog's bed, bowls and food.
• Shampoo, shower gel and other toiletries.
• Bedding for the travel cot.
• Fuel for fires beyond the first evening.

Some things we suggest you pack: food and drink for your stay, extra fuel if you plan to light the fire on other evenings, walking boots or wellies and a waterproof coat, offline maps (signal varies), and a favourite book or recipe.

Contact the Bookings Office before you travel on +353 1 670 4733 or at bookings@irishlandmark.com and we will advise. Once you arrive, the Green Information Book and Appliance Manuals folder in the property explain how everything works.

If you’re staying at the property and find the stock to be missing items or inadequate, please raise this with your House Manager or report it directly to us.

Vouchers can be purchased in euro or pounds sterling on our gift voucher page, and sent by post or email, or printed at home.

No, vouchers can only be purchased online.

5 years from the date of purchase, in line with the Consumer Protection (Gift Vouchers) Act 2019. The expiry date is shown on the voucher.

We have to write off vouchers that are past the expiry date, but please contact our Bookings Office with all voucher details as soon as you can.

Yes, vouchers are valid for all Irish Landmark Trust properties. Although you will need to contact us to use EUR voucher in NI and a GBP voucher in ROI.

Yes, but it will only be accepted online if the property is in the voucher’s currency. To use a EUR voucher in NI or a GBP voucher in ROI, contact the Bookings Office to convert it. A conversion fee will apply.

The remaining balance stays on the voucher for a future booking. The balance can be checked by contacting the Bookings Office.

Yes, but this must be arranged directly with the Bookings Office and cannot be done through the online booking system.

No. Vouchers cannot be exchanged for cash, and cannot be used to purchase further vouchers.

Standard cancellation policy applies. Any refund due is issued back to the original voucher, or a new one.

Yes, but please contact the Bookings Office to do this. As discount codes and vouchers use the same box on the booking engine, please check with the Bookings Office before booking. Discounts cannot be applied retrospectively once a booking is paid in full.

A few common reasons:

• It is in the wrong currency for the property selected. For example, the voucher is in EUR and you are trying to book a property in Northern Ireland. This is the most common reason, as we have two different companies and accounts for the two jurisdictions and currencies. The voucher needs to be converted by the Bookings Office before it can be used, and a conversion fee will apply.
• It is an older voucher and needs to be entered manually.
• It has already been redeemed.
• It has been reissued.
• More than one voucher is being used, or a discount code is being combined with it – both will require manual processing by the Bookings Office.

Contact bookings@irishlandmark.com in any of these cases, with as much detail as possible, including a photograph of the voucher where possible.

No, we do not accept any third-party vouchers.

We have 16 dog-friendly properties. Please check the individual listing or our Dog-Friendly Stays page before booking, as not all properties accept dogs, and the number allowed varies.

Many dog-friendly properties welcome up to two dogs. The following properties are limited to one dog: Wicklow Head Lighthouse, Batty Langley Lodge, Salterbridge Gatelodge, Annes Grove Miniature Castle, Killee Cottage, and Triumphal Arch Lodge. Two small dogs may be considered on request at a one-dog property – contact the Bookings Office in advance.

Yes, €30/£30 per dog per stay. Ideally this is paid at time of booking but you can also contact us in advance of arrival to add a dog to a booking.

• Dogs must be house-trained, well behaved, and supervised at all times. Do not leave a dog unattended, unless using a crate, and then only for short periods.
• Dogs are not permitted on beds or furniture.
• Not all dog-friendly properties have secure, enclosed gardens – keep dogs on a lead outdoors, especially near livestock and other visitors.
• Bring the dog's own bed or crate, bowls, food, towels, and waste bags. We provide a small number of hand towels, waste bags, and dog biscuits.
• Before departure, clean the property thoroughly, using the vacuum provided to remove all dog hair from carpets, rugs, and soft furnishings.

The full dog policy is online and will be sent by email. Additional cleaning or damage caused by a dog may be charged from the security deposit.

House Managers reserve the right to refuse entry.

Yes, properties that are not listed as dog-friendly can be taken to be dog-free, except guide dogs (see below).

The dog-friendly option applies to dogs only. Other pets, such as cats, may be considered on request and require approval in advance; the same conditions and fees apply. We reserve the right to decline any such request.

Yes. Guide dogs and assistance dogs are legally permitted, free of charge, at every property, including those not otherwise listed as dog-friendly.

Yes. You can book any of our non-dog-friendly properties. If you have your eye on a listed dog-friendly property, we can check its recent booking history and let you know whether a dog has stayed there recently.

Every property is cleaned to a high standard and aired thoroughly between stays, and we enforce our Dog Policy strictly to protect the properties, our House Managers and other guests.

Our buildings were made to the standards of earlier times, and sometimes without the intention that they should be lived in. Guests may encounter features that reflect this character but require care and attention, particularly for the young, elderly, less mobile, or visually impaired – for example, steps worn with age, uneven surfaces, low ceilings and beams, unexpected changes in level, and low or absent lighting by modern standards. We aim to strike a sensible balance between safety and the retention of each building's fabric. For questions about a specific property, contact bookings@irishlandmark.com.

None of our properties are formally certified as wheelchair accessible, and most involve some steps, narrow doorframes, or uneven surfaces as part of their heritage character. Some properties offer easier access than others – for example, rooms all on one level, or a bedroom and bathroom downstairs – and this is noted on individual property pages where relevant.

If you have specific access requirements, please contact the Bookings Office beforehand and we will do our best to advise, giving as much detail as possible.

Unless otherwise agreed with the House Manager, the earliest check-in is 4pm, and guests may not take over the property later than 9pm. Departure is by 10am on the day of checkout.

As self-catering properties, guests use every part of the house during their stay, including the kitchen. On a same-day changeover, the full window between checkout and check-in may be needed to bring the property back up to our standard for the next guests, or to carry out any necessary maintenance.

The House Manager may be able to approve this upon special arrangement. As this would only be possible where there's no booking the night before or after, it can't be confirmed until closer to your arrival, and may change based on other bookings.

If you need to arrive early or check out late, the only way to guarantee this is to book the night before arrival or after departure.

2 nights at all properties. Some special dates, including Bank Holidays and Christmas, carry a longer minimum stay – this will be noted on the property page where it applies.

No. The costs and resources required to facilitate a one-night stay are not viable for a heritage charity, so a strict 2-night minimum applies, even where only a single night remains on the calendar.

A small number of dates carry restrictions on arrival, departure, or minimum stay – most notably over the Christmas and New Year period. Some properties may also have additional restrictions around other Bank Holidays or peak dates, noted on the individual property listing.

Arrivals and departures are not possible on 24th, 25th, 26th, or 31st December, or on 1st January. For Christmas, the latest arrival date is 23rd December, with departure on 27th December. For New Year, the latest arrival date is 30th December, with departure on 2nd January. This is to give our House Managers time between changeovers to spend with their own families.

Please plan your travel dates around these restrictions when booking over the festive period.

No. Each property has a radio, board games, cards, and books instead.

A small number of properties have WiFi, noted on the individual listing. Where available, it is limited – we recommend downloading maps for offline use and making arrangements in advance.

It depends on the property, the Bookings Office and/or your House Manager can advise best.

Yes. Beds are made up on arrival, with a bath towel and guest towel provided per guest.

We have contact details for chefs and meal box services at select properties, and can connect guests to concierge services on request. See Enhance Your Stay for details. Please inform the House Manager if private services will be visiting the property.

At properties with an open fire or stove, a guide for lighting it safely is provided. Check the individual property listing to see if a fire can be lit, and do not light fires if not. (E.g. Some fireplaces are deemed unsafe and are now decorative only).

No, we are not insured for this.

No, we are not insured for this.

No, smoking is not permitted at any Irish Landmark Trust property.