IRISH LANDMARK TRUST BOOKING INFORMATION and BOOKING CONDITIONS. 

Please ensure that you read and understand our Terms and Conditions.
Our Booking Conditions are designed to give you complete confidence. The booking information and booking conditions below supersede all previous versions.
Irish Landmark Trust (on this form, for convenience, called ‘Irish Landmark’)

HOW TO BOOK AN IRISH LANDMARK HOLIDAY :
It is possible to reserve dates online at www.irishlandmark.com but bookings are not confirmed until a confirmation email is received from the Bookings Office.

BOOKING:
Your booking must be for holiday purposes only. Irish Landmark reserve the right to refuse hire for purposes other than holiday accommodation. When you make a booking, you accept full responsibility for all persons who will use or visit the property during the period booked. When you book, you agree to indemnify us against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person accompanying you.

CONTRACT OF HIRE:
The hiring contract shall be between the Hirer and Irish Landmark and made subject to these Booking Conditions. The Contract of Hire is not effective until Irish Landmark dispatches to the Hirer written confirmation of a booking.

It is the Hirer’s responsibility to ensure that their contact details are correct and up to date with Irish Landmark.

PRICE OF YOUR HOLIDAY:
Irish Landmark reserves the right to increase or decrease the price of unsold holidays at any time. However, such amendments to price will not be applied to holidays already confirmed.

V.A.T.:
All prices quoted are based on current prices and rates of V.A.T. at the time of publication. Irish Landmark is unable to absorb increases in Value Added Tax or any new forms of taxation which may be introduced. Any such increases will be charged as notified and will be payable.

LENGTH OF STAY:
All properties have a minimum 2-night stay. 

Some special dates carry a longer minimum stay, including Bank Holidays and Christmas (see limits below). Some properties also have longer minimum stays for certain periods, this will be noted on the property page. 

No arrivals or departures are allowed on: 24th, 25th, 26th, 31st December and 1st January.

DEPOSIT AND BALANCE PAYMENTS:
All bookings can be paid for in full at time of booking. All bookings made within 12 weeks of stay must be paid in full at time of booking. Bookings made more than 12 weeks in advance of stay require a 30% non-refundable deposit with the balance due 12 weeks before arrival. Irish Landmark shall be entitled to treat any failure to pay by the due date as a cancellation of the booking and will notify the Hirer by email. The maximum number of payments for a booking will be limited to two – the deposit and balance payment. All amendments are subject to an administration fee. A separate payment, in addition to the administration fee, may be due where an amendment has been made to the original booking, for example, if there is a price increase from the original booking. If the rate reduces upon amendment, the difference will not be refunded.

SECURITY DEPOSITS:
There is a security deposit required for all bookings to protect against damages. This is a pre-authorisation on the registered card 2 weeks before arrival and is released post-departure. The charges will vary from €100/£100 to €300/£300 and the amount will be noted on each property. In the unlikely event that a charge is deemed necessary, this will be communicated clearly to the lead booker.

To help make this as smooth as possible, repeat payments are enabled at time of booking. If your card details have changed since time of booking, you will be contacted by the Bookings Team to provide new card details over the phone. Neither Irish Landmark nor our House Managers can accept cash. 

PROVISIONAL BOOKINGS:
A provisional booking will be created if your online booking is interrupted before payment is taken. Our Bookings Office may also make a provisional booking from a phone or email enquiry. Provisional bookings will be held for 3 days before they are cancelled (if arrival is 14 days immediate payment is needed). Our Bookings Office will contact you via email to notify you.

PAYMENT TYPES:
Payments can be made by credit/debit card (Visa or Mastercard ONLY).
Payments for properties in the Republic of Ireland are taken in Euro, payments for properties in Northern Ireland are taken in Great British Pounds.

VOUCHERS:

• Irish Landmark Trust gift vouchers can be redeemed for bookings at properties in both Ireland and Northern Ireland.
• Vouchers are valid for 5 years from the date of purchase, as per the Consumer Protection (Gift Vouchers) Act 2019.
• Your gift voucher will expire on the date stated on the voucher, after which any remaining balance is cancelled upon expiry.
• Gift vouchers cannot be exchanged for cash.
• Gift vouchers cannot be used to purchase additional gift vouchers.
• If you do not use the full value of a gift voucher, the remaining balance is updated and can be used for future purchases. The balance can be queried by contacting the Bookings Office.
• Refunds for payments made using gift vouchers will be issued back to the original voucher or a new voucher.
• If you wish to use multiple gift vouchers for a booking, please contact the Bookings Office for assistance.
• Vouchers are issued in the currency purchased: Euro or Great British Pounds.
• A conversion fee applies if you wish to exchange a Euro voucher for a Great British Pounds voucher, or vice versa.
• Cancellation terms apply to bookings made using gift vouchers.

DISCOUNTS
Discounts cannot be retrospectively applied to a booking that has been paid in full. Discounts cannot be combined.

CONFIRMATION OF BOOKING:
Upon receipt of payment and confirmation by our Bookings Office, you will receive an email confirmation of your reservation. All charges for the booking will be confirmed in this notification. Once confirmation has been issued, the Hirer is responsible for the total advertised price of the property and any extras notified. 

AMENDMENTS TO BOOKINGS (excluding cancellations):
Irish Landmark does not offer a transfer of dates option. A complete change of dates is treated as a cancellation. House Managers cannot make amendments to bookings. The Hirer must contact the Bookings Office directly if seeking to amend, or cancel, a booking. 

CANCELLATION POLICY: 
We hope that you will not have to cancel your stay, or part of your reservation. If for any reason this is unavoidable, cancellations must be notified by email to bookings@irishlandmark.com. 

In the event of cancellation (this includes a reduction in number of nights) your deposit is non-refundable, and the following cancellation charges will apply:

Cancellation Charges:
More than 8 weeks before start date: The deposit of 30%
56 – 28 days before start date: 50% of total rental
Fewer than 28 days: 100% of total rental (no refunds given)

Notes: 

• An exception to these cancellation charges may be made if Irish Landmark is given sufficient notice, per our Bookings Office’s discretion. We may attempt to re-let the stay. In the case we succeed in re-letting the stay, a further refund can be issued, this will be less an admin fee of €/£50 and any discounts that were deemed necessary to secure a replacement booking. 
• We allow a 24-grace period for cancellations after making a booking. Please contact us as soon as possible if you have made an error and need to cancel.

Irish Landmark does not operate a cancellation insurance scheme for any reason, including Covid-19 and emergencies of any nature. We strongly recommend that all guests, including domestic visitors, take out full holiday insurance cover. At the point of sale this is offered by a third-party service called XCover, which is an exclusive offering between Customer and Insurer. Irish Landmark Trust is not part of this agreement.

PARTY SIZE AND COMPOSITION: 
In no circumstances may more than the number of persons listed on the booking form occupy the property overnight. Irish Landmark reserves the right to refuse admission if this condition is not observed. 

Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the occupancy number shown on the Irish Landmark website. This is because our properties are prepared, furnished, and equipped for the number of people specified. Greater numbers may cause damage and excessive wear and tear to vulnerable buildings. 

Bookings can only be made by adults and cannot be accepted from anyone under the age of 21. Irish Landmark only allows guest stays where the lead guest is aged 21 years or over.

ARRIVAL AND DEPARTURE:
Upon receipt of final payment, you will receive Access Details and Important Information via email about your rental. This includes the contact information of the Local House Manager, directions to the property, arrival and departure time, etc. However, the specific arrival time must be agreed with the relevant local House Manager at least four days prior to holiday start date. It is the responsibility of the Hirer to arrive at the property at the time agreed with the House Manager, the Hirer must arrive between 4pm and 9pm on the first day of your booking and you must leave by 10am on your last day. Irish Landmark reserves the right to not allow guests to take over the property if it is outside the agreed upon time. Irish Landmark reserves the right to levy an additional charge if the property is not vacated in accordance with these terms on the day of departure.

DAY VISITORS:
The number of day visitors will be limited to the capacity of the property – i.e., a 2-person property may have two visitors, etc. Prior written consent must be obtained from Irish Landmark Trust for additional numbers of day visitors.

PERSONAL BELONGINGS: 
Baggage and personal belongings are always at the Hirer’s risk. No responsibility can be accepted for loss or damage to any car or its contents.

POLICY REGARDING DOGS:
Only certain Irish Landmark Trust properties accept a dog. ALWAYS check this before you book. Hirers who have made a reservation and are taking a dog will be required to read and agree to special terms, which details the conditions of bringing a dog to one of these properties. Failure to comply with these conditions could result in the guest being asked to leave a property. The rental cost is non-refundable in such cases.

ELECTRIC VEHICLES:
Irish Landmark respectfully request that you charge your electric vehicle at the nearest charging point and not at the property.

HIRER’S RESPONSIBILITY:
The Hirer is responsible for the property and is expected to take all reasonable care of it. Our House Managers work hard to maintain and clean the buildings and aim to ensure that the property is in a satisfactory condition for your enjoyment. We ask that you leave the property and grounds in a clean and tidy condition upon departure, including all equipment, utensils etc. If the property and grounds are left in an unsatisfactory condition and additional cleaning costs are incurred, Irish Landmark reserves the right to recover these costs from the Hirer. All breakages and damage must be reported to the House Manager immediately so that they can be rectified. All breakages and damage beyond normal wear and tear are the legal responsibility of the Hirer. The cost of repair or replacement must be paid to Irish Landmark with either part of the security deposit or the full amount. 

If there are problems relating to the functioning of the building, please let the House Manager know immediately. 

Please note that candles are NOT permitted at any Irish Landmark property. Smoking is not allowed inside any Irish Landmark property.

WEBSITE / LITERATURE:
While every effort has been made to ensure that the representations stated on our website, or any printed literature, are made in good faith, neither they nor any oral representations made by employees or representatives of Irish Landmark Trust will create liability on the part of Irish Landmark.

GENERAL:
There shall be no liability for any claim arising from the act, omission or neglect or default of Irish Landmark Trust, its employees or representatives unless proved to be done with intent to cause damage or recklessly and with knowledge that loss or danger would probably result. Irish Landmark’s agents, servants and employees or other representatives have no authority to waive or modify these Conditions other than in writing.

RIGHT OF ENTRY:
On rare occasions Irish Landmark may need access to the property for essential maintenance work, should it be necessary, Irish Landmark will give you as much notice as is possible and will endeavour to create as little disruption as possible. 

LIABILITY FOR WORKS AND EVENTS:
Irish Landmark often shares the grounds of some properties with other entities. We accept no liability for any works or activity occurring on any premises adjoining or neighbouring the property. We will not be responsible for making enquiries or alerting guests about any such works or activity. 

COMPLAINTS:
If you have any complaint during your holiday, please contact the House Manager. If the matter is not dealt with to your satisfaction, please email bookings@irishlandmark.com outlining details of your complaint.

IRISH LANDMARK’S RIGHTS:
Irish Landmark reserves the right to refuse any booking and cancel any booking already made, if in its absolute discretion it considers this to be necessary. Where a booking is cancelled by Irish Landmark, every effort will be made to offer an alternative holiday at no increase in cost. If the Hirer does not accept the alternative holiday offered, Irish Landmark will return the deposit, and any other sum paid to Irish Landmark by the Hirer. Liability for all consequential loss, damage and disappointments is accordingly limited to such return.

SPECIAL CONDITIONS FOR SPECIFIC DOG–FRIENDLY PROPERTIES

It is the hirer’s responsibility to ensure they book a specific dog-friendly property if they are bringing a dog. These are specific terms and conditions that to which the hirer must adhere:

We allow a dog, but only when they have been booked in and paid for. The “Taking a Dog” option must be selected at time of booking. A charge will apply per dog.
Our policy is strictly ONE to TWO DOGS – this is dependent on the property. If you arrive at a property that only allows one dog with more than one dog, the House Manger is entitled to deny you access to the property. If it becomes known during/after your stay that more than one dog is/was with you, you may be asked to vacate the property.
You must bring your own crate/bed in which your dog can sleep. Please also bring bowls, towels, and waste bags for your dog.
Your dog must be house-trained and kept under proper control. Dogs are STRICTLY not permitted on beds, sofas, or any furniture. There is no exception to this rule.
Before departure, please thoroughly clean the property, paying particular attention to removing pet hair from rugs and soft furnishings. A vacuum cleaner is available to you.
If there is evidence that you have not cleaned up adequately after your stay, you will be charged a flat fee.
You must double-check that the outside area around the property is free of any foul. Dog fouling inside the property is completely unacceptable. Guests will be asked to vacate the premises immediately if this is discovered.
Your dog must not be left unsupervised in the property. We ask that you take your dog with you when you go out. Please be mindful of any livestock nearby.
Failure to adhere to any of the dog specific terms and conditions will incur a fee of €100/£100, taken from the security deposit. 

By making any booking and payment for an Irish Landmark reservation the lead guest agrees:

• I have read and agree to be bound by the Booking Conditions.
• I agree to be held responsible for the balance of hire for the property due and payable in accordance with these terms.
• I understand that repeat payments are enabled on my behalf at time of purchase and that my card will be charged for the balance payment and the pre-authorisation of the security deposit.
• I understand that most Irish Landmark properties have no television or internet access; that some have no washing machines or dishwashers; and that many have limited mobile phone coverage.
• I understand that as the Lead Person, I am responsible, before their arrival, for informing all guests of Irish Landmark’s booking conditions, and for their observance of same.
• If I am bringing a pet or having day visitors, I have particularly noted the special conditions that apply in these situations

*The Irish Landmark Trust CLG, Reg’d in Dublin No.195260 Charity No.20028909 / The Irish Landmark Trust , Reg’d in Belfast No.NI031218 Charity No.NIC10120